Patients & Visitors

Patient & Visitors
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Chubu Tokushukai Hospital Hours of Operation

General Consultation Service Hours

From Monday to Friday Morning hours 8:30 ~ 12:00
Afternoon hours 14:00 ~ 16:00
Evening hours 16:00 ~ 19:00
Saturday Morning hours 8:30 ~ 12:00 only

Consultation hours may differ depending on the department and circumstances so please confirm prior to your visit.
※ Please check the outpatient schedule for each departments of consultation service hours.

  • Please check in early morning as much as you can if you are check in to Surgery department.
  • The patient may be have long waiting time at the afternoon hours due to surgery or examination.
  • The schedule may change without notice due to such an emergency surgery. We appreciate your cooperation and understandings.

Your First Visit

For your first visit, we may ask you to bring a referral letter or any of medical record including your medications from your primary physicians.

You will be charged 2,200 yen (including tax) as special or specified medical coverage fee other than first visit fee. However, it will be excluded in case transported emergency or who is livelihood recipient and receiving the public expenses.

Under Health Care Insurance System of Japan, each medical activity such as diagnosis, treatments, visit fee, hospitalization, etc. has its stipulated “medical remuneration point” and the unit price for 1 point represents ¥10 (100%) for insured patients. The medical fee is calculated by adding “point” of provided medical services and patients make co-payment according to their enrolled insurance program.

In this hospital, patients without Japanese citizenship and Japanese health insurance will be uniformly charged calculating ¥20 (200%) per 1 point from 1st September 2019 due to maintenance and quality improvement of interpretation services such as signs, documents, etc. for accepting foreign patients.

※Who will be counted for First Visit

  • Who visit first time at our hospital
  • Who is not continuously visiting at out hospital (approximately 3 months)

Your Insurance

On the day of your visit, please bring your Japanese National Health Insurance Card or any other form of public certificate and insurance if you have.

Especially if you are insured by the private company, please contact us in advance. If you would like to use international private insurance, you need to inform them and get the pre-authorization from your insurer. Otherwise you have to pay the full amount of medical expenses at the cashier counter and file a health insurance claim after your visit.

Regarding interpretation service and translating documents

Referral letter:

If you have a referral from a hospital outside of Japan, please prepare translated version in Japanese.


If you are not a Japanese speaker, we ask to bring someone who speaks Japanese with you.

However, in case you desire to have an on-house interpreter, please confirm the availability of an interpreter prior to coming to the Hospital. We will not be able to escort the whole time, yet we will be assisting you with the English language as needed.

For the first visit patients

  1. Check-in
    Please fill out the registration forms and hand it in along with your health Insurance card, Residence card, and/or forms of ID.
    *If you have a referral letter, please make sure to give it to the reception staff.
  2. Consultation and examination
    Consultation and examination
    Please drop your file into the reception box at the front desk of each department, then wait until your name is called. When your name is called, please enter the consultation or examination room.
    *Please understand that even if you have an appointment, it's not always on time, and the calling order may be irregular.
  3. Check-out
    Please bring your file to the payment counter #3 on 2nd floor.
    The staff will give you a payment number slip.
  4. Waiting to pay
    Waiting to pay
    Please wait nearby the payment counter until your payment number comes up on the monitor.
    *You will either see the number on the bottom or top of the screen. If the number on the top is greater than your number, that also means we are ready to accept your payment.
  5. Payment
    When your number appears on the monitor, please make your payment at the automated payment machine or at the payment counter.
    If you pay with cash, credit card or debit card with PIN code, please use the machine (Press "English" for guidance).
    If you need to sign for credit card or debit card, please pay at the payment counter.
    After succesfully paying, a receipt with medication number will be printed out for those who are issued prescriptions.
  6. Medication
    Please wait until you see your medication number appear on the screens above #4 and #5 of the prescription counter. If your medicine is prescribed at the in-house pharmacy, go to the counter when your number appears on the MIDDLE screen. Staff will hand you the medicine then you are free to leave. If your medicine is prescribed at an outside pharmacy, go to the counter #4 when the number on the LEFT screen is greater than your number. Staff will hand you the prescription then head to an outside pharmacy to pick up your medicine.
    *Prescriptions for outside pharmacies are valid for 4 days so be sure to pick up before expiration.

Inquiries by Telephone

For more information about outpatient departments or inpatient, please contact us to the number of “For Patient Only”.
If you have an appointment already and you have to make a change to your appointment, please use the number of “For Appointment Change Only”.

Please be careful not to dial a wrong number.